DIY Surprise Gift Box

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Frequently Asked Questions

1.Can I customize my products?

Yes, we are experienced in ODM/OEM. We can customize shapes, materials, sizes, graphics, logs and finishes.

2.How to customize my product?

If you have samples in hand, you can also send us pictures or samples and we will quote you the best price.

If you have a design, please send it to us and we will quote you the best price.

If you are not sure what you really want, or are not familiar with the craft or product, we will give you professional advice and do the graphic design for you.

3.How long will it take for me to get a quote?

Response within 12 hours after clear demand, please feel free to call us for any urgent matters.

4.What is your minimum order quantity?

The minimum order quantity for our stock products is 200 pieces. The MOQ for customized products is 1000 pieces. If you need a sample to check the quality, 1 piece is sufficient.

5. Can I get a free sample?

We offer limited support for free samples, but we ask that you cover the shipping costs. We are confident in the quality of our products and believe you will be satisfied, but based on fair trade, we really don’t want to over-cost our business, especially at the beginning. This is not a good start to a healthy business. Please consider our advice.

6. How do I get samples to check the quality?

After confirming the details and paying the sample fee, we will produce and deliver the sample within 7 days.